Privacy Policy
Last updated: 2025-06-06
This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada
1. Who We Are
Linkenol (“we,” “our,” or “us”) is a remote engineering consultancy providing technical consulting services globally. We are committed to protecting your privacy and complying with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Contact Information:
Email: contact@linkenol.com
Phone: +1 613 666 8585 | +1 403 879 8585
2. What Personal Information We Collect
We collect personal information only for specific, legitimate purposes. Here's what we collect:
Contact Form Information:
- Full name
- Email address
- Project type/service interest
- Project details and messages
Career Application Information:
- Full name and desired role
- Email address
- Professional biography
- Skills and expertise
- Professional photograph
- Geographic location (city, state/province, country, coordinates)
- LinkedIn profile and personal website (optional)
Website Usage Information:
- IP address and general location
- Browser type and version
- Pages visited and time spent
- Referring website
- Device type and screen resolution
3. Why We Collect This Information
We collect personal information for these specific purposes:
- Contact Inquiries: To respond to your questions and provide requested information about our services
- Career Applications: To evaluate candidates for employment opportunities and maintain our team directory
- Website Analytics: To understand how visitors use our website and improve user experience (only with your consent)
- Legal Compliance: To meet our legal and regulatory obligations
- Service Delivery: To provide and improve our engineering consulting services
4. How We Use Your Information
We use your personal information only for the purposes described above. Specifically:
- We will respond to your contact form inquiries within 2 business days
- Career applications are reviewed by our management team for potential opportunities
- Website analytics help us improve our site performance and user experience
- We may display approved team member profiles on our public team page
- We do not use your information for marketing without explicit consent
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information only in these circumstances:
Service Providers:
- Resend: Email delivery service for contact form responses
- Google Analytics: Website analytics (only with your consent)
- DigitalOcean Spaces: Secure file storage for career applications
- Nominatim/OpenStreetMap: Location search functionality
Legal Requirements:
We may disclose personal information if required by law, court order, or to protect the rights, property, or safety of our company, employees, or others.
6. Your Rights Under PIPEDA
As a Canadian resident, you have the following rights regarding your personal information:
Access Rights
Request a copy of the personal information we hold about you
Correction Rights
Request correction of inaccurate or incomplete information
Withdrawal of Consent
Withdraw consent for analytics cookies or other non-essential processing
Deletion Rights
Request deletion of your information (subject to legal retention requirements)
To exercise your rights: Email us at contact@linkenol.com with “Privacy Request” in the subject line. We will respond within 30 days as required by PIPEDA.
7. Cookies and Tracking Technologies
We use cookies to improve your website experience. In compliance with PIPEDA, we obtain your consent before setting non-essential cookies.
Essential Cookies (No Consent Required)
Required for website functionality, security, and your consent preferences.
Analytics Cookies (Consent Required)
Google Analytics cookies that help us understand website usage patterns. These are only set with your explicit consent.
8. Data Security and Retention
Security Measures:
- Encrypted data transmission (SSL/TLS)
- Secure cloud storage with access controls
- Regular security audits and updates
- Limited access on a need-to-know basis
- Rate limiting and bot protection
Retention Periods:
- Contact inquiries: 2 years or until purpose fulfilled
- Career applications: 3 years for future opportunities
- Website analytics: 26 months (Google Analytics default)
- Team member profiles: While employed or as agreed
9. International Data Transfers
As a global remote company, some of your personal information may be processed outside of Canada:
- Google Analytics: Data may be processed in the United States under Google's privacy safeguards
- Resend: Email services with appropriate security measures
- Our team: Remote employees worldwide with confidentiality agreements
We ensure adequate protection through contractual safeguards and privacy frameworks.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover we have collected such information, we will delete it promptly.
11. Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on this page
- Update the “Last updated” date
- Notify you of material changes via email or website notice
- Obtain new consent if required by law
12. Complaints and Contact Information
Contact Us About Privacy:
If you have questions about this privacy policy or want to exercise your rights:
- Email: contact@linkenol.com (Subject: “Privacy Request”)
- Phone: +1 613 666 8585 | +1 403 879 8585
- Response time: Within 30 days as required by PIPEDA
File a Complaint:
If you're not satisfied with our response, you can file a complaint with the Privacy Commissioner of Canada:
- Website: www.priv.gc.ca
- Phone: 1-800-282-1376
- Email: info@priv.gc.ca
Summary of Your Rights
Under PIPEDA, you have the right to:
- Know what personal information we collect about you
- Know why we collect, use, and disclose your information
- Expect us to collect, use, and disclose responsibly
- Access your personal information
- Request correction of inaccurate information
- Withdraw consent (where applicable)
- File a complaint if unsatisfied
- Expect reasonable security safeguards